1. Eligibility for Refunds
- Refunds are applicable only for products that are defective, damaged, or incorrect at the time of delivery or purchase.
- Products must be returned in their original condition, including all accessories, manuals, and packaging.
2. Timeframe for Refunds
- You must request a refund within 7 days from the date of purchase or delivery.
- After 7 days, we may offer exchange or repair services depending on the product warranty.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged after delivery due to misuse or accidents
- Items without original packaging or missing accessories
- Items purchased on special clearance or promotional sales (unless defective)
4. Process for Requesting a Refund
To request a refund:
- Contact our support team at 0344 7370535 or email hj1electronic@gmail.com.
- Provide your invoice number, product details, and reason for the return.
- We may request photographs or an inspection of the product before processing the refund.
5. Refund Method
- Approved refunds will be processed via the original method of payment or as store credit, depending on customer preference.
- Refunds may take 5–10 business days to appear in your account.
6. Exchanges
- If you prefer, you may exchange the product for another item of equal or greater value (subject to payment of any difference).
7. Warranty Claims
For issues arising after 7 days, customers must utilize the manufacturer’s warranty. We assist in connecting customers with authorized service centers where applicable.
8. Contact Us
If you have questions about refunds or returns, please contact:
H&J Electronics (Pvt) Limited
- Phone: +92 344 7370535
- Email: hj1electronic@gmail.com
- Addresses:
- Chak Number 41 10-R, Khanewal, Pakistan
- Room No.6, Samsani Road, Near Ahmad Chowk, Lahore, Pakistan
- Chak Number 41 10-R, Khanewal, Pakistan